Refund policy
Money-Back Guarantee
We stand behind our products 100%. If you've tried the product but you're still not satisfied, you'll get a full refund. In that case, return shipping is at the customer's expense. Just contact us at support@tailtwist.eu and we'll take care of it.
30-Day Return Policy
In addition to our money-back guarantee, we offer a 30-day return window from the date of delivery. To be eligible, your item must be unopened, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase. For approved returns, we'll send you a free return shipping label. To start a return, contact us at support@tailtwist.eu. Items sent back without first requesting a return cannot be accepted.
Return Options at a Glance
- Unopened / unused within 30 days — return shipping is free (we pay for it)
- Tried but not satisfied — return shipping is at the customer's expense
Damage & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, or if you received the wrong item. We'll review the issue and make it right.
Exceptions
Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care items. Please contact us if you have questions about a specific item.
Refunds
Once we've received and inspected your return, we'll let you know whether the refund is approved. If approved, your refund will be issued to your original payment method within 10 business days.